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A semester-length course that prepares students to work and lead within the complexity of customer, social, and technical support operations. While grounded in global BPO environments, the curriculum applies broadly to Tier 1 and Tier 2 support roles and the management of performance-driven service teams.
Course Creation
Support Operations (3 Credits, 16 Weeks). [Online, hybrid, or in-person.]
A semester-length course that prepares students to work and lead within the complexity of customer, social, and technical support operations. While grounded in global BPO environments, the curriculum applies broadly to Tier 1 and Tier 2 support roles and the management of performance-driven service teams.
This is a non-technical course centered on applied, real-world exercises that prepare students to operate effectively within the layered complexity of modern support organizations.
Representative course materials including slide decks, real-world exercises, curated references, and skills-based quizzes:
Download Support Ops ProspectusSome examples below of course materials